FAQ

Orders & Shipping

How do I place an order?

To place an order, select the DOZMIOS skincare product you would like to purchase, review the available options and product details, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your DOZMIOS skincare product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• Photos showing any damage, leakage, broken containers, or other product issues, where relevant

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does DOZMIOS offer?

DOZMIOS offers a curated collection of skincare products designed to support daily cleansing, deep hydration, skin revitalization, botanical soothing, and nourishing care.

Our skincare philosophy combines gentle formulations with science-focused care and draws on three core principles:

• Brightening and revitalization: Skincare designed to help improve the appearance of dullness and promote a more radiant-looking complexion.
• Botanical soothing: Skincare inspired by botanical ingredients to support a comfortable, balanced-looking complexion.
• Deep hydration: Skincare designed to help maintain moisture balance and leave skin feeling soft, smooth, and hydrated.

Our collection may include products for daily cleansing, hydration, revitalization, and nourishment. Available products may change as new collections and formulations are introduced.

Are DOZMIOS products formulated for different skin types?

DOZMIOS aims to provide skincare options for different skin types and daily care needs, including hydration, skin comfort, revitalization, and nourishment.

Product formulations and intended uses may vary. We recommend reviewing each product's description, ingredient list, and directions for use to determine whether it is suitable for your skin type and personal skincare routine.

Individual skin responses may vary depending on skin type, skin condition, sensitivities, and other personal factors.

What ingredients and formulations do DOZMIOS products use?

DOZMIOS combines botanical-inspired skincare principles with a science-focused approach to daily skincare. Our product range emphasizes gentle formulations designed to support hydration, skin comfort, a more radiant-looking complexion, and skin nourishment.

Specific ingredients and formulations vary by product. Please refer to the individual product page and product packaging for the complete ingredient information available for each item.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, textures, packaging, and appearance as accurately as possible.

However, actual appearance may vary slightly due to:

• Screen settings
• Lighting and photography conditions
• Packaging materials and finishes
• Manufacturing variations
• Product batches
• Packaging or design updates

Please review the individual product page for specific product information.

How should I care for DOZMIOS skincare products?

For most DOZMIOS skincare products, we recommend the following general care practices:

• Follow the directions for use provided on the product packaging or product page.
• Review the ingredient list before using a product.
• Use products according to their intended purpose and recommended instructions.
• Follow product-specific storage recommendations.
• Keep product containers properly closed when not in use.
• Avoid contamination by keeping product openings and applicators clean.
• Stop using a product if irritation or an unexpected adverse reaction occurs.

Storage requirements may differ depending on the product formulation. Please follow the instructions provided with your specific product.

How should I introduce a new skincare product into my routine?

When introducing a new skincare product, review its directions and ingredients before use. Consider introducing products gradually so you can observe how your skin responds.

If you have sensitive skin or are concerned about a particular ingredient, consider testing the product on a small area of skin according to the product instructions before incorporating it into your regular routine.

Discontinue use if irritation occurs. If you experience a persistent or severe reaction, seek advice from a qualified healthcare professional.

Can I use DOZMIOS products if I have sensitive skin?

Product suitability depends on your individual skin type, sensitivities, and the specific formulation. Although DOZMIOS emphasizes gentle skincare, no product can be guaranteed suitable for every individual.

Please review the ingredient list and product instructions carefully before use. If you have known ingredient sensitivities or ongoing skin concerns, consider consulting a qualified healthcare professional before introducing a new product.

Can DOZMIOS products help with dullness and skin hydration?

DOZMIOS skincare products are designed to support daily hydration, nourishment, and a more radiant-looking complexion. Depending on the product, the formulation may help maintain skin moisture balance, improve the appearance of dullness, and leave skin feeling smoother and more comfortable.

Results vary depending on the product, your skin type, your routine, and individual factors. No specific result or timeframe is guaranteed.

Can DOZMIOS products help maintain the skin barrier?

Some DOZMIOS products are designed to support skin hydration and help maintain a healthy-looking skin barrier as part of a regular skincare routine.

Product benefits and intended uses vary by formulation. Please review the individual product description and directions for use for more information.

Are product sizes and packaging details exact?

Product dimensions, sizes, and packaging details shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, packaging materials, measurement techniques, or design updates.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

For hygiene and product safety reasons, eligibility for returns may depend on the product condition, whether the item has been opened or used, and applicable consumer protection requirements.

Please contact us before sending a return so we can advise you on the applicable process.

Does DOZMIOS offer a warranty?

Eligible DOZMIOS products may be covered by applicable product support or limited warranty coverage where expressly stated for the relevant item.

The applicable coverage, duration, exclusions, and claim procedures, where offered, will be described on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your DOZMIOS skincare product arrives damaged, leaks, has a broken container, appears incorrect, or presents another product-related issue, please contact our customer support team.

Please include:

• Your order number
• Product name
• A description of the issue
• Clear photos of the product and packaging, where relevant
• Photos showing the affected area or component, where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD) unless otherwise indicated during checkout. Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

DOZMIOS does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product information?

Product-specific information is provided on each individual product page and may include:

• Product name and description
• Ingredients
• Product size and packaging details
• Texture and formulation information
• Intended skincare benefits
• Directions for use
• Storage recommendations
• Skin type considerations
• Product care instructions

Because formulations and intended uses vary between products, please review the relevant product page and packaging before purchasing or using an item.

Can product colors, textures, or packaging look different in person?

Yes. Product appearance, texture, and packaging may vary slightly depending on:

• Screen settings
• Lighting and photography conditions
• Packaging materials
• Manufacturing characteristics
• Product batches
• Packaging or design updates

We aim to represent each product as accurately as reasonably possible. Minor variations do not necessarily indicate a product defect.

Will I get the same skincare results as other customers?

Not necessarily. Skincare results and experiences vary depending on skin type, skin condition, product formulation, frequency of use, other products in your routine, and individual factors.

Our product descriptions explain the intended cosmetic purposes of our skincare products and do not guarantee identical results for every customer.

Contact Us

If you have questions about your order, shipping, returns, product ingredients, skincare routines, product care, or product information, please contact us:

Email: service@dozmios.com

For order-related inquiries, please include your order number whenever possible.

For product support, including the product name and a short description of your question or issue will help us assist you more efficiently.

Brand: DOZMIOS

Website: dozmios.com

Legal Entity:
Wuhan Zhenteshuo Trading Co., Ltd.

Registered Address:
No. D-010, Suohe Subdistrict Comprehensive Cultural Station, No. 46 Suohe Road, Suohe Subdistrict, Caidian District, Wuhan, Hubei Province, China

Unified Social Credit Code:
91420114MAEFWFXE6G

Customer Support Email:
service@dozmios.com

DOZMIOS — Thoughtful Skincare for Hydrated, Radiant, Healthy-Looking Skin.

Discover skincare essentials, thoughtful formulations, and updates from DOZMIOS.