Shipping Policy

At DOZMIOS, we aim to provide a clear and reliable shipping experience from the moment your order is placed until it arrives at your door.

Our collection includes skincare products designed to support daily cleansing, deep hydration, skin revitalization, botanical soothing, and nourishing care. Products are carefully packaged, where appropriate, to help protect their containers, formulas, and packaging during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain skincare products may require additional preparation to ensure appropriate packaging and handling before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances outside our reasonable control

These delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on destination, product type, package size, and items included in your order.

Where promotional or free shipping options are available, eligibility will be clearly displayed before payment is completed.

Some skincare products or specially packaged items may require different shipping arrangements depending on the destination and transportation requirements.

Packaging of Skincare Products

DOZMIOS products may include skincare formulas in bottles, jars, tubes, or other product containers, along with caps, pumps, seals, and external packaging.

Where appropriate, products are packaged using protective materials designed to help reduce movement, leakage, and impact during transportation.

Please handle your package carefully upon delivery and inspect your products as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information is available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints.

Delivery Delays

Although we work with reliable logistics providers to deliver orders as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Carrier disruptions
  • Customs inspections or clearance procedures
  • Severe weather
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update information before fulfillment begins, but we cannot guarantee changes can be made once an order has entered processing or has already shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

DOZMIOS ships to selected international destinations where delivery service is available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other charges imposed by local authorities or carriers

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

DOZMIOS does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers.

Damaged Products During Shipping

We recommend inspecting your DOZMIOS order promptly after delivery to ensure that the products and their packaging have arrived in satisfactory condition.

If your product arrives damaged, leaking, broken, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the affected product
  • Photographs of the inner packaging
  • Photographs of the outer shipping box
  • A photograph of the shipping label
  • Additional photographs showing leakage, broken containers, or other damage, where helpful

Please do not discard the affected product or its packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

  • Your mailbox or usual delivery area
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • The local delivery carrier

If you are still unable to locate the package, please contact us. We will review the available delivery information with you.

Split Shipments

In some cases, products from the same order may be shipped separately due to:

  • Inventory location
  • Product or package size
  • Product packaging requirements
  • Warehouse availability
  • Fulfillment requirements

For example, multiple skincare products in one order may be shipped in separate packages depending on inventory location or packaging requirements.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.

You will not be charged additional shipping fees solely because DOZMIOS chooses to split an order into multiple shipments.

Receiving Your Order

When receiving DOZMIOS skincare products, we recommend:

  • Opening the package carefully.
  • Inspecting the outer packaging for visible damage.
  • Removing protective packaging carefully.
  • Checking product containers, caps, pumps, and seals for visible damage or leakage.
  • Confirming that the products received match your order.
  • Keeping the original packaging until you have confirmed that your order is complete and in satisfactory condition.
  • Following the product-specific storage instructions provided on the packaging or product page.

Please review the ingredient information and directions for use before applying any skincare product.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team:

Brand: DOZMIOS

Official Website: dozmios.com

Legal Entity:
Wuhan Zhenteshuo Trading Co., Ltd.

Registered Address:
No. D-010, Suohe Subdistrict Comprehensive Cultural Station, No. 46 Suohe Road, Suohe Subdistrict, Caidian District, Wuhan, Hubei Province, China

Unified Social Credit Code:
91420114MAEFWFXE6G

Customer Support Email:
service@dozmios.com

dozmios.com is owned and operated by Wuhan Zhenteshuo Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or product-related shipping inquiries, including photographs of the product and packaging will help us review the situation more quickly.

DOZMIOS — Thoughtful Skincare for Hydrated, Radiant, Healthy-Looking Skin.