Product Support & Warranty
At DOZMIOS, we are committed to providing thoughtfully developed skincare products and a clear support experience for every customer.
Each product is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most DOZMIOS products purchased through dozmios.com are covered by a 90-day limited warranty, beginning from the date your order is delivered.
This warranty applies to eligible manufacturing defects or product-related issues that occur during normal intended use.
Depending on the circumstances, we may provide:
- A replacement product
- A replacement component or accessory, where available
- Store credit
- A refund, where appropriate
The specific solution will depend on the nature of the issue, product availability, and the circumstances of the warranty claim.
What Is Covered
Manufacturing Defects
Defects in materials or workmanship that affect the product's quality, packaging integrity, or intended functionality.
Product Quality Issues
Eligible issues involving:
- Skincare formulations that differ materially from the product description
- Containers, pumps, droppers, or dispensing mechanisms that do not function as intended
- Damaged or improperly sealed packaging upon arrival
- Missing or incorrect product components
- Other qualifying product defects affecting normal intended use
Such issues must not result from misuse, improper storage, contamination after delivery, or external damage caused by the customer.
Packaging Defects
Problems with the product container, seal, closure, or packaging that are not caused by accidental damage, improper handling, modification, or misuse.
Products Damaged on Arrival
Items that arrive broken, damaged, defective, leaking, or unusable due to shipping or handling may be eligible for warranty assistance.
What Is Not Covered
The warranty does not cover damage or issues caused by:
- Accidental drops, impacts, cracks, or breakage
- Improper storage or handling
- Misuse or use outside the product's intended purpose
- Exposure to excessive heat, direct sunlight, moisture, or unsuitable storage conditions
- Contamination after delivery
- Normal changes in product appearance or texture consistent with the product description and proper storage conditions
- Unauthorized alterations or modifications
- Damage caused by improper cleaning or maintenance of product containers or accessories
- Loss or theft
- Damage occurring after the applicable warranty period
Individual skin responses may vary depending on skin type, personal sensitivities, and product use. Differences in personal results, preferences, or perceived effectiveness are generally not considered manufacturing defects when the product conforms to its description and applicable quality requirements.
Damaged or Defective Items
If your DOZMIOS product arrives damaged, defective, leaking, or with missing components, please contact us as soon as possible after delivery.
To help us review your request quickly, please provide:
- Your order number
- Your full name and email address
- A brief description of the issue
- Clear photos showing the problem
- A short video demonstrating the issue where possible
- Photos of the packaging if the item was damaged during shipping
Please keep the original product and packaging until our customer service team has reviewed your request.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer service team through the contact information listed on our website.
Please include:
- Order number
- Product name
- Description of the issue
- Supporting photos or videos
Our team will normally review your request and respond within 24–48 business hours.
Additional information may be requested if necessary to confirm the issue and determine the appropriate solution.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product.
If the original product is unavailable, we may offer:
- A comparable replacement product
- A replacement component or accessory, where available
- Store credit
- Another appropriate solution
Replacement availability may vary depending on current inventory.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility is determined according to the nature of the issue and our applicable Return & Refund Policy.
When a refund is approved, it will normally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Returns and Warranty Are Different
Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.
Our Limited Warranty applies to qualifying manufacturing defects and product-related quality issues.
Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photos of the package before opening it.
If the product inside is damaged, please contact our customer service team and provide photographs of:
- The outer packaging
- The shipping label
- The damaged product
- Any damaged internal packaging
This information helps us review your request more efficiently.
Product Care
To help maintain your DOZMIOS skincare products in good condition:
- Follow all included product instructions.
- Use each product according to its intended purpose.
- Keep product containers tightly closed when not in use.
- Store products according to the instructions on the packaging.
- Avoid unnecessary exposure to excessive heat, direct sunlight, or moisture.
- Use clean hands or suitable applicators when handling skincare products.
- Avoid introducing water or other substances into product containers unless instructed.
- Keep products and accessories clean and store them appropriately.
- Discontinue use if a product appears contaminated, has changed unexpectedly, or causes an adverse reaction.
Improper use, storage, or handling may affect warranty eligibility.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.
Contact Us
If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.
Brand: DOZMIOS
Website: dozmios.com
Legal Entity:
Wuhan Zhenteshuo Trading Co., Ltd.
Registered Address:
No. D-010, Suohe Subdistrict Comprehensive Cultural Station, No. 46 Suohe Road, Suohe Subdistrict, Caidian District, Wuhan, Hubei Province, China
Unified Social Credit Code:
91420114MAEFWFXE6G
Customer Support Email:
service@dozmios.com
We aim to respond to customer inquiries within 24–48 business hours.
DOZMIOS — Thoughtful Skincare for Hydrated, Radiant, Healthy-Looking Skin.