Terms & Conditions

These Terms and Conditions ("Terms") apply to purchases made through dozmios.com.

dozmios.com is operated by Wuhan Zhenteshuo Trading Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on dozmios.com.

Scope of These Terms

These Terms apply to purchases of products offered through dozmios.com.

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Product Support & Care information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, ingredients, product sizes, textures, usage instructions, benefits, pricing, images, and availability as accurately as possible.

DOZMIOS products may include:

  • Daily facial cleansers
  • Hydrating skincare products
  • Brightening and revitalizing skincare products
  • Botanical soothing skincare products
  • Moisturizing and nourishing skincare products
  • Skin barrier care and repair products
  • Other skincare products designed for daily personal care

Actual product appearance may vary slightly due to:

  • Screen or display settings
  • Photography and lighting conditions
  • Manufacturing tolerances
  • Ingredient characteristics
  • Product batch differences
  • Packaging or design updates

Products may have minor variations in color, texture, scent, consistency, or packaging due to ingredient characteristics and manufacturing processes. Such variations do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

DOZMIOS skincare products may have specific ingredients, formulations, usage instructions, storage requirements, or application recommendations.

Customers are responsible for reviewing product descriptions, ingredient lists, usage instructions, warnings, and other relevant product information before purchasing or using a product.

Skincare needs and individual responses to cosmetic products may vary depending on skin type, skin condition, personal preferences, and other factors. Product suitability and results are not guaranteed to be identical for every customer.

Unless expressly stated otherwise, DOZMIOS does not guarantee compatibility with every other skincare product, ingredient, or personal care routine.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

DOZMIOS reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@dozmios.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

  • Processing
  • Picking or packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on dozmios.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on:

  • Product type
  • Product size or specifications
  • Product variations
  • Promotional eligibility
  • Destination
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before completing your purchase.

DOZMIOS may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device type
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

DOZMIOS may occasionally provide promotional benefits, including:

  • Promotional pricing
  • Discount codes
  • Skincare product bundles
  • Limited-time offers
  • Free or reduced shipping promotions
  • Other promotional benefits

Promotional offers may include additional conditions such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

DOZMIOS reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside of DOZMIOS's reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

We take reasonable measures to package skincare products appropriately for transportation. Customers should inspect their order promptly after delivery and contact us if products appear damaged, leaking, or incorrect.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact DOZMIOS before returning a product so our customer support team can review your request and provide applicable instructions.

For hygiene, safety, and product integrity reasons, certain skincare products may be subject to specific return conditions, particularly where products have been opened, used, or unsealed. Please refer to our Return & Refund Policy for applicable details.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your DOZMIOS product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving:

  • Damaged or leaking product containers
  • Broken or defective packaging
  • Missing items
  • Incorrect skincare products or variations
  • Other product or order discrepancies

We may request:

  • Your order number
  • Clear photographs of the product
  • Photographs of the original packaging
  • A photograph of the shipping label
  • A short video demonstrating the issue where applicable

Please retain the product and original packaging until our customer service team has reviewed your request. If a product appears contaminated, damaged, or otherwise unsuitable for use, do not use it while the issue is being reviewed.

Depending on the circumstances and applicable law, available solutions may include replacement, refund, or another appropriate resolution.

Product Use and Care

DOZMIOS skincare products should be used according to:

  • Product instructions
  • Ingredient information
  • Usage recommendations
  • Storage guidance
  • Product-specific warnings

Skincare Products

For cleansers, moisturizers, brightening products, botanical skincare products, and other personal care items:

  • Read the product label and usage instructions before use.
  • Use the product only as directed.
  • Review the ingredient list if you have known sensitivities or ingredient preferences.
  • Consider performing a patch test before introducing a new skincare product into your routine.
  • Avoid contact with the eyes unless the product is specifically intended for that area.
  • Discontinue use if irritation or discomfort occurs.
  • Keep products properly sealed and stored according to the instructions on the packaging.
  • Keep skincare products out of the reach of children unless the product is specifically intended for their use and appropriately supervised.
  • Do not use products beyond their stated expiration date or recommended period after opening.

Ingredient Awareness and Skin Compatibility

Individual skin types and responses to skincare ingredients vary. A product that works well for one person may not be suitable for another.

Please review product ingredients and warnings before use, particularly if you have sensitive skin or known ingredient allergies. If you experience a persistent or significant adverse reaction, discontinue use and seek appropriate professional advice.

Product descriptions are intended to explain cosmetic features and intended skincare benefits. They are not a substitute for individualized medical advice.

Product Dimensions and Natural Variations

Product sizes, quantities, ingredient information, and specifications displayed on dozmios.com are provided as product references.

Minor variations may occur due to:

  • Manufacturing processes
  • Ingredient characteristics
  • Product batch differences
  • Packaging updates
  • Photography and display conditions

Skincare products may have slight differences in color, scent, texture, or consistency due to the characteristics of their ingredients and manufacturing processes. Such variations do not necessarily indicate a product defect.

Product Support and Warranty

Certain DOZMIOS products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through dozmios.com are intended primarily for lawful personal skincare use or gifting unless otherwise agreed by DOZMIOS in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use dozmios.com or its purchasing systems for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Abuse of discounts or promotions
  • Manipulation of checkout systems
  • Misuse of return or refund procedures
  • Unauthorized resale where restricted
  • Interference with website security
  • Other unlawful or deceptive activities

DOZMIOS may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

  • DOZMIOS branding
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layouts
  • Design elements
  • Original written content

is owned by, licensed to, or used with authorization by DOZMIOS, Wuhan Zhenteshuo Trading Co., Ltd., or applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

DOZMIOS may use third-party service providers to support:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising services
  • Fraud prevention
  • Website security

Third-party services may operate under their own terms and privacy policies.

DOZMIOS is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing an order or contacting us electronically, you agree that DOZMIOS may communicate with you electronically where appropriate.

Communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund communications
  • Security notices

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Disclaimer

To the fullest extent permitted by applicable law, dozmios.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products and their cosmetic features as accurately as reasonably possible, but minor variations may occur.

Skincare products are designed for cosmetic use according to their stated purposes and instructions. Individual results may vary depending on skin type, routine, product use, and other individual factors. We do not guarantee specific skincare results.

Limitation of Liability

To the fullest extent permitted by applicable law, DOZMIOS and Wuhan Zhenteshuo Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs or replacement where applicable
  • Returns
  • Refunds
  • Cancellations

Changes to These Terms

DOZMIOS may update these Terms periodically to reflect changes in:

  • Business operations
  • Products or skincare collections
  • Website functionality
  • Store policies
  • Legal requirements

Updated versions will be posted on this page.

Contact Us

If you have questions regarding these Terms, an order, a DOZMIOS product, or our store policies, please contact us:

Brand: DOZMIOS

Website: dozmios.com

Legal Entity:
Wuhan Zhenteshuo Trading Co., Ltd.

Registered Address:
No. D-010, Suohe Subdistrict Comprehensive Cultural Station, No. 46 Suohe Road, Suohe Subdistrict, Caidian District, Wuhan, Hubei Province, China

Unified Social Credit Code:
91420114MAEFWFXE6G

Customer Support Email:
service@dozmios.com

dozmios.com is owned and operated by Wuhan Zhenteshuo Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.